The Challenge
Zenith received over 10,000 daily support chats on WhatsApp regarding billing, plan upgrades, and SIM status.
Our Solution
WebZap integrated an AI bot powered by GPT-4o with function-calling capabilities to check subscriber accounts and resolve queries in 12 languages.
Key Features Implemented
Specific technical features built into this application.
Multilingual Natural Language
Understands and responds fluently in English, Hindi, Telugu, Spanish, and French.
Live Account Function-Calling
Bot securely queries user data balances and billing history directly from database.
Seamless Human Escalation
Hands over complex disputes to human support agents with full conversation history.
Automated Ticket Resolution
Resolves common account reset and plan inquiry tickets automatically.
Key Performance Indicators
Quantifiable results achieved post-launch.
The AI WhatsApp bot handles over 7,500 daily customer chats automatically. Support costs dropped by 60%!
Let's Engineer Your Digital Product
Speak with our lead architect to review technical specs and timelines.